Cancellation Policy

Last Updated: 24 March 2026

This Cancellation Policy explains how cancellation requests are handled for bookings made through On Time Travels Organizer and Logistics.

1. Cancellation Requests

All cancellation requests must be submitted in writing via email or through our official support channels with booking reference details.

2. Applicable Charges

Cancellation charges depend on:

Type of service booked (flight, hotel, package, transport, visa support, etc.)
Supplier/partner policies
Time remaining before departure/check-in/service date
Fare class and promotional conditions

3. Supplier Rules

Many travel components are governed by third-party policies. Airline, hotel, and vendor cancellation rules will apply in addition to our service charges where applicable.

4. No-Show Policy

If the traveler does not report for departure/check-in/service without prior notice, the booking may be treated as a no-show and can be non-refundable.

5. Changes Instead of Cancellation

Where possible, we may assist with date/name/itinerary modifications instead of full cancellation. Rebooking and amendment charges may apply.

6. Force Majeure

In events beyond control (natural disasters, political restrictions, travel bans, strikes, pandemics, etc.), cancellations and credits are subject to partner and regulatory advisories in effect at that time.

7. Related Refunds

If a cancellation is eligible for refund, processing will be handled according to our Refund Policy and supplier confirmation timelines.

8. Contact Details

Registered business name: On Time Travels Organizer and Logistics

Email: bookings@ontimetravelorganizer.com
Phone: 9738740726 / 9538025351
Address: No 42, St Thomas post, Oil Mill Rd, next to Tender Kitchen, Arvind Nagar, KSFC Layout, Lingarajapuram, Bengaluru, Karnataka 560084