Refund Policy

Last Updated: 24 March 2026

This Refund Policy explains how refund requests are handled for bookings made through On Time Travels Organizer and Logistics.

1. Refund Eligibility

Refund eligibility depends on booking type, supplier terms (airline/hotel/transport/activity), fare rules, and cancellation timing.

2. Non-Refundable Components

Non-refundable fares, promotional bookings, and special discount offers.
Visa, documentation, service, convenience, and processing fees unless explicitly stated.
Third-party penalties charged by airlines, hotels, or vendors.

3. Partial Refunds

Where applicable, refunds may be partial after deductions for supplier cancellation fees, taxes, admin/service charges, and payment gateway charges.

4. Refund Processing Time

Approved refunds are generally processed within 7 to 14 business days after final confirmation from the service provider. Bank/payment gateway timelines may vary.

5. Method of Refund

Refunds are issued to the original payment method, unless otherwise required by law or approved in writing.

6. Special Cases

If a booking is cancelled by a supplier, refunds are subject to the supplier’s policy.
No-show cases are usually non-refundable unless supplier policy permits otherwise.
Force majeure situations are handled as per supplier and regulatory advisories.

7. Contact for Refund Requests

Registered business name: On Time Travels Organizer and Logistics

Email: bookings@ontimetravelorganizer.com
Phone: 9738740726 / 9538025351
Address: No 42, St Thomas post, Oil Mill Rd, next to Tender Kitchen, Arvind Nagar, KSFC Layout, Lingarajapuram, Bengaluru, Karnataka 560084